Shop and earn rewards with 7-Eleven's 7-Fans mobile app!

Introducing 7-Fans, the first official app from 7-Eleven that allows you to enjoy rewards like never before! Now, making a purchase, earning points, redeeming rewards, getting offers and even paying with your mobile device will be a breeze. Starting today, enjoy more value for your money 24/7 with 7-Fans.

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Shop, earn and redeem

You are eligible to earn 1 point for every HK$5 purchase at any 7-Eleven store in Hong Kong*. Redeem awesome rewards with your points!

Earn 1pointforEvery spent

*Does not include the purchase of cigarettes and other services

Shop and top up with 7-Fans e-wallet

The 7-Fans e-wallet allows you to shop, earn points and redeem rewards. So say good-bye to spare change as you can reload with cash at any 7-Eleven store in Hong Kong.

  • Earn
    Points
  • Pay
  • Redeem
    Coupons

Store Locator

Having that sudden urge for an ice-cold Slurpee but not sure where to look? The 7-Fans store locator will come in handy. Simply locate the nearest 7-Eleven store and have all of its service details and amenities, such as 7-Wifi or SP Express, at your fingertips.

Bonus Offer

7-Fans provides regular product-specific bonus offers. The more you buy, the better the rewards! So stay tuned for more surprise offers around the clock!

Latest News

Be in the know, on the go with the latest 7-Eleven updates. Be the first to know about our upcoming promotions or special limited offers!

Support

You may refer to the 7-Fans App for answers to the Frequently Asked Questions, or read below for further support in regards to your 7-Fans account.

Lost Phone/ Stolen Account

If you have lost your phone with the 7-Fans app installed on it or if your account has been stolen, you can temporarily freeze your account to avoid unauthorized access by following the steps below:

  1. Use the registered email address of your 7-Fans account to send an email to lostphone@7fans.com.hk with the subject line “Freeze account”.
  2. You will receive an email from us once your account is frozen.

Unfreeze/ Reactivate Account

Your frozen 7-Fans account can be reactivated within 14 days. If you wish to unfreeze your account, you can follow the steps below:

  1. Use the email address of your frozen 7-Fans account to send an email to lostphone@7fans.com.hk with the subject line “Unfreeze account”.
  2. You will receive an email from us once your account is unfrozen/reactivated.

Terminate Account

If you wish to terminate your 7-Fans account, you can follow the steps below:

  1. Use the registered email address of the 7-Fans account you wish to terminate to send an email to cs@7fans.com.hk with the subject line “Terminate account”.
  2. You will receive an email from 7-Fans once your account has been terminated.
  3. Once your 7-Fans account is terminated, the respective accumulated points and e-wallet will also be forfeited immediately. There will be no refund in regards to the balance value of your terminated e-wallet.

If you need any further assistance, please call our customer hotline +852 2299 1110 during working hours (Mon-Fri 09:00-12:30, 13:30-17:30, except for public holidays) or email us at uhavesay@7-eleven.com.hk.