Return Services

7-Eleven is currently cooperating with different e-platforms and logistic partners for your convenience and benefit. Return service for selected partners are also available at 7-Eleven.

ZALORA

ZALORA

Customer may enjoy free return in selected 7-Eleven stores for ZALORA products within 30 days from the date your order is received.

Return Steps:

1. Login to your ZALORA account to apply online return / exchange. Fill in the required information and get the QR code.
2. Repack your items in their original packaging.
3. Drop off in selected 7-Eleven stores, simply show the QR code above and give 7-Eleven staff scan.
4. Keep the 7-Eleven receipt for return tracking.

Product dimension and weight limitation:
- Within 54cm x 56cm x 50cm, and
- less than 15kg

* For further details, please refer to ZALORA's FAQ. Here
ASOS

ASOS Return Service

You can return any item for a refund within 28 days of receiving your original order from ASOS.

Return Steps:
1. Login to your ASOS account to apply online return / exchange. Fill in the required information and get the QR code.
2. Repack your items in their original packaging.
3. Drop off in selected 7-Eleven stores, simply show the QR code above and give 7-Eleven staff scan.
4. Keep the 7-Eleven receipt for return tracking.

Product dimension and weight limitation:
- Within 54cm x 56cm x 50cm, and
- less than 15kg

* Please keep your return receipt after drop-off for tracking.
MyDress

MyDress

Customer may return your order in selected 7-Eleven stores for MyDress products within 14 days from the date your order is received.

Return Steps:

1. Login to your MyDress account to apply online return / exchange. Fill in the required information and get the QR code.
2. Repack your items in their original packaging.
3. Drop off in selected 7-Eleven stores, simply show the QR code above and give 7-Eleven staff scan.
4. Keep the 7-Eleven receipt for return tracking.

Product dimension and weight limitation:
- Within 54cm x 56cm x 50cm, and
- less than 15kg

* For further details, please refer to MyDress return information. Here
Love, Bonito

Love, Bonito

Customer may return your order in selected 7-Eleven stores for Love,Bonito products within 30 days from the date your order is received.

Return Steps:

1. Login to your Love,Bonito account to apply online return / exchange. Fill in the required information and get the QR code.
2. Repack your items in their original packaging.
3. Drop off in selected 7-Eleven stores, simply show the QR code above and give 7-Eleven staff scan.
4. Keep the 7-Eleven receipt for return tracking.

Product dimension and weight limitation:
- Within 54cm x 56cm x 50cm, and
- less than 15kg

* For further details, please refer to Love,Bonito's returns information. Here
Alfred24

Alfred24

In addition to alfred24’s lockers, self-pickup service is available at selected 7-eleven store.

Click here for details.