Terms of Use

These terms and conditions apply to all users of the 7-Eleven website at www.7-Eleven.com.hk (the “Website”). The Website is operated by The Dairy Farm Company, Limited 牛奶有限公司 trading as 7-Eleven (“7-Eleven”, “we”, “us”, “our”). Your use of the Website is governed by these terms and conditions of use (“Terms of Use”). Please read these Terms of Use carefully before using the Website. By using the Website or any part of it, you agree that you have read these Terms of Use and that you accept and agree to be bound by them.

  1. 1. GENERAL
    1. 1.1 In these Terms of Use the following definitions shall apply:
      1. a. “Intellectual Property Rights” means any and all intellectual and industrial property rights now in force or that come into force in the future in any part of the world whether or not registered or registerable and includes all applications and rights to apply for registration (and renewals and extensions of any registration) of such rights as well as all rights of action and remedies in relation to past infringements including rights in or in connection with:
        1. (i) confidential information, business or trade secrets, know-how;
        2. (ii) inventions, patents (including supplementary protection certificates);
        3. (iii) copyright (including the rights to secure copyright renewals and extensions of copyright, copyright not yet in existence but that comes into existence in the future and all other rights of a like nature by law in force in any part of the world);
        4. (iv) trademarks, service marks, business or trade names;
        5. (v) design rights, topography rights;
        6. (vi) database rights,
        7. together with all other rights of a similar or corresponding character or nature.
      2. b. “Legal Notice and Disclaimer” means the legal notice and disclaimer applicable to the Website as extracted below.
      3. c. “Privacy Policy” means our policy regarding personal data collected in connection with this Website and the privacy of customers and visitors to this Website, such Privacy Policy is also uploaded in this Website.
    2. 1.2 The Legal Notice and Disclaimer and the Privacy Policy are incorporated into these Terms of Use and these documents, along with these Terms of Use, shall prevail over any other document including any of our store policies purporting to have a contractual effect.
    3. 1.3 You agree to provide complete and updated information for registration on this Website (if applicable).
    4. 1.4 You agree not to use the Website for any purpose or in any matter that is unlawful or infringes any third party Intellectual Property Rights. You must not post or upload any materials with the contents of illegal, intimidation, vulgarity, defamation, infringement of any privacy or publicity rights, profane, obscenity or otherwise objectionable nature, instigate of criminal offences or to cause any civil liability or to violate any of the laws and regulations in this Website; and in any event, without the prior approval of 7-Eleven, not to post or upload any message which is promoting or soliciting any product or services in the Website.
  2. 2. VARIATION OF TERMS OF USE
    1. 2.1 We reserve the right to amend these Terms of Use from time to time in our sole discretion. Customers and visitors are reminded to review the Terms of Use regularly to ensure that they are familiar with the most recent version. By accessing and using this Website you agree to be bound by the most recent version of these Terms of Use.
  3. 3. PREVAILING LANGUAGE
    1. 3.1 In the event of any discrepancy between the English and Chinese versions of the Terms of Use, the English version shall prevail.
  4. 4. APPLICABLE LAW
    1. 4.1 These Terms of Use shall be governed by the laws of the Hong Kong Special Administrative Region and you and 7-Eleven agree to submit to the exclusive jurisdiction of the Hong Kong courts for determining any disputes arising for or in relation to these Terms of Use.
  5. 5. PERSONAL INFORMATION AND PRIVACY
    1. 5.1 We respect the privacy rights of visitors to the Website. Except where specifically stated, all personal information collected by us shall be handled strictly in accordance with our Privacy Policy. Such Privacy Policy is uploaded in this Website.
    2. 5.2 You may be required to provide us with personal information. Refusal to provide such information may mean that you are unable to access certain parts of this Website, or may render us unable to handle any applications or requests you may make and/or provide you with any products or services. If you are under the age of 18, consent from your parent or guardian is required before you provide us with any personal information.
  6. 6. EXCLUSION OF RIGHTS UNDER CONTRACTS (RIGHTS OF THIRD PARTIES) ORDINANCE
    1. 6.1 A person who is not a party to these Terms of Use shall have no rights under the Contracts (Rights of Third Parties) Ordinance (Cap 623) to enforce any terms of these Terms of Use.

Legal Notice and Disclaimer

  1. A. INTELLECTUAL PROPERTY RIGHTS
    1. A.1 This Website and any information available on it including, but not limited to, text, artworks, icons, graphics, photos, images, software, music, sound, source code and trademarks, are protected by copyright, design, trade mark and other Intellectual Property Rights owned or controlled by us and/or our licensors. You may not copy, reproduce, republish, upload, download, post, transmit, store in retrieval system, modify, alter or display in public or distribute in any way the contents or any part of this Website for any purpose without our prior written permission except that you may download materials displayed on the site for non-commercial, home personal use only as long as you keep all copyright, trade mark and other proprietary notices intact.
    2. A.2 All right, title and interest in the Intellectual Property Rights in this Website shall at all times remain the property of us and/or our licensors. We had obtained the licence from our licensors (7-Eleven Inc.) to use the logo and trademarks of 7-Eleven in Hong Kong. Customers and visitors are not authorized to use the Intellectual Property Rights unless you have obtained express written permission from us and/or our licensors, as the case may be.
  2. B. WARRANTIES
    1. B.1 The information provided on this Website is for reference only. To the extent permitted by law, we disclaim all implied and/or express warranties and make no representation as to the accuracy, suitability, applicability or completeness of any information on this Website. We assume no liability for any loss or damage arising from the use or reliance of the information on this Website or for anything posted on or linked to the Website, including without limitation any mistake, error, omission, infringement, defamation, falsehood or other material or omission that might offend or otherwise give rise to any claim or complaint.
    2. B.2 We disclaim any endorsement or recommendation of any person, organization, name, product or service referred to in the Website. We further disclaim all liability in relation to information or materials posted by advertisers or sponsors on this Website.
    3. B.3 We make no warranties or representations in respect of your ability to access the Website, and do not warrant that the functions of the Website shall be uninterrupted or error or defect free.
    4. B.4 None of our agents or representatives are authorised to make any warranties, representations or statements regarding any information on this Website and we shall not in any way be bound by any such unauthorised warranties, representations or statements.
  3. C. LIMITATION OF LIABILITY
    1. C.1 By accessing and using this Website you acknowledge and accept that the use of the Website is at your own risk. We shall not be liable for any direct, indirect, incidental, consequential or punitive damage or for damages for loss of profit or revenue arising out of any use of, access to, or inability to use or access the Website. Without limiting the foregoing:
      1. THIS WEBSITE AND ALL INFORMATION AND MATERIALS CONTAINED ON IT ARE PROVIDED "AS IS" WITHOUT ANY WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR IMPLIED TERMS AS TO TITLE, QUALITY, MERCHANTABILITY, FITNESS FOR PURPOSE , PRIVACY OR NON-INFRINGEMENT.
      2. WE HAVE NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENTS OF THE WEBSITE.
      3. WE ASSUME NO RESPONSIBILITY AND SHALL NOT BE LIABLE (TO THE EXTENT PERMITTED BY LAW) FOR ANY DAMAGE OR INJURY ARISING OUT OF ANY USE OF OR ACCESS TO THE WEBSITE, OR ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, INTERCEPTION OF ONLINE COMMUNICATION, SOFTWARE OR HARDWARE PROBLEMS (INCLUDING WITHOUT LIMITATION LOSS OF DATA OR COMPATIBILITY PROBLEMS), THEFT, DESTRUCTION OR ALTERATION OF THE WEBSITE, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOUR, NEGLIGENCE OR, UNDER ANY OTHER CAUSE OF ACTION RESULTING DIRECTLY OR INDIRECTLY FROM ANY ACCESS OR USE OF THE WEBSITE, OR ANY UPLOADING, DOWNLOADING OR PUBLICATION OF DATA, TEXT, IMAGES OR OTHER MATERIAL OR INFORMATION TO OR FROM THE WEBSITE.
  4. D. LINKS
    1. This Website may contain links to other websites and pages which are operated by third parties. We have no control over the content of the linked websites or the way in which the operators of those websites deal with your personal data. You should review the terms and conditions for those third party websites and we disclaim all responsibility and liability for any loss or damage that may be suffered by you in connection with the linked websites.
  5. E. TERRITORY
    1. The materials on this Website are directed solely at persons accessing the Website from the Special Administrative Region of Hong Kong. We make no representation that any product or service referred to on this Website is available, or appropriate for use for any other location.
  6. F. CHANGES
    1. We reserve the right, but undertake no duty, to review edit or otherwise change this Website and any information contained on this Website at our sole discretion and without notice.
  7. G. GENERAL
    1. G.1 If any provision of these Terms of Use is found to be invalid or unenforceable by a court of law, such invalidity and unenforceability shall not affect the remainder of the Terms of Use which shall continue in full force and effect.
    2. G.2 If we do not act in relation to a breach of these Terms of Use by you, this does not waive our right to take action in respect of a similar breach of the Terms of Use by you in the future.

PRIVACY POLICY

(Version: August 2017)

  1. The Dairy Farm Company, Limited 牛奶有限公司 trading as 7-Eleven ("7-Eleven" or "we" and "us" and "our" shall be construed accordingly) owns and operates 7-Eleven in Hong Kong and Macau. We recognise the importance of your privacy and maintaining the confidentiality of your personal information. This Privacy Policy applies to all products and services provided by us including but not limited to the 7-Eleven website at www.7-Eleven.com.hk operated by us (the “Website”) and the app or such other program or software named as 7-Fans ("7-Fans") and sets out how we may collect, use and disclose your personal information. We pledge to comply with the requirements of the Personal Data (Privacy) Ordinance (Cap. 486) ("Ordinance") in Hong Kong. In doing so, we will ensure compliance by our staff with the strictest standards of security and confidentiality.
  2. A. COLLECTION OF PERSONAL DATA
    1. A.1 Your privacy is important to us and we have taken steps to ensure that we do not collect more information from you than is necessary for us to provide you with our products and/or services and/or to operate your 7-Fans account ("7-Fans Account").
    2. A.2 We may ask you to provide personal information when you use the Website, 7-Fans and your 7-Fans Account, including when you register as a 7-Fans member. The personal data that we may ask you to supply includes without limitation to name, day and month of birth, age group, gender, phone number, email address, mailing address, occupation, payment account details and where applicable, your Octopus card number (collectively "Personal Data").
    3. A.3 Please note that it is mandatory for you to provide certain categories of Personal Data (as specified at the time of collection). In the event that you do not provide any Personal Data marked as required, we may not be able to provide you with our products and/or services (including registering you as 7-Fans member).
  3. B. USE AND DISCLOSURE OF PERSONAL DATA
    1. B.1 If you provide any Personal Data to us, you authorise us to collect, retain and use Personal Data about you for the following purposes:
      1. a. operating, processing, maintaining and/or managing your 7-Fans Account;
      2. b. processing, verifying and/or making refunds of money into the e-wallet function of your 7-Fans Account (where applicable);
      3. c. verifying your identity;
      4. d. providing you with rewards, birthday promotions, vouchers or services under 7-Fans or lucky draws;
      5. e. providing you with customer services and responding to your queries, feedback or claims;
      6. f. performing research or statistical analysis in order to improve our products and services and for marketing and promotional purposes;
      7. g. providing Marketing Materials in accordance with B.4 below;
      8. h. in connection with establishing, maintaining and/or running any subsidiary or ancilliary clubs/programs under 7-Fans (whether or not such clubs/programs may bear the words “7-Fans” in their name, and for the avoidance of doubt, 7-Fans shall include such clubs/programs); and
      9. i. making such disclosures as may be required for any of the above purposes or as required by law or in respect of any feedback or claims made by you.
    2. B.2 You further agree that we may disclose and transfer (whether in Hong Kong or abroad) your Personal Data to third party service providers engaged by us to provide (a) data entry services, (b) customer database management services, (c) customer contact services (and service providers may contact you regarding promotions, product rewards, vouchers, redemptions and customer services), (d) services in relation to processing, verifying and refunding money into the e-wallet function of your 7-Fans Account (where applicable), and (e) secure data disposal services ("Third Party Service Providers"). The Third Party Service Providers are under a duty of confidentiality to us and are only permitted to use your Personal Data in connection with the purposes specified in B.1 above, but not for their own purposes (including direct marketing).
    3. B.3 When necessary we may also disclose and transfer (whether in Hong Kong or abroad) your Personal Data to our professional advisers, law enforcement agencies, insurers, government and regulatory and other organisations for purposes specified in B.1(h) above.
    4. B.4 We may only use your name, phone number and email address with your consent or with your indication of no objection to provide marketing materials to you relating to 7-Fans and/or your 7-Fans Account and goods/services which may be redeemed under 7-Fans and/or your 7-Fans Account, including goods and services provided by (a) 7-Eleven; (b) other business units owned and operated by The Dairy Farm Company, Limited 牛奶有限公司 (including Wellcome, Market Place by Jasons, Jasons Food & Living, ThreeSixty, Oliver's The Delicatessen, San Miu Supermarket, Mannings, Mannings Plus, Mannings Baby, GNC and IKEA); and (c) 7-Eleven’s partners. Such goods and services for each of the foregoing shall include the following classes: retail, cosmetics and beauty, health, personal care, toiletries and medical, baby care, maternity care, insurance, financial, music, sports, betting (lucky draw), dining, travel, transportation, banking, electronics, home, household, textile, tele-communication, food and beverage, grocery, office and business supplies, technology, outdoor, furniture, lighting, décor, media (including digital), e-commerce platform and facilitator (including online trading, payment and auctions), bill payment, gift card, prepayment card, subscription card, vending machine, ticketing, logistic hub (collection and pick up point), online games and publications ("Marketing Materials").
    5. B.5 We may share aggregate data that does not allow you to be identified with third parties for various purposes (including marketing and advertising), and may use this data in order to better understand your needs and to improve and adapt to our products and services.
    6. B.6 Any Personal Data supplied by you will be retained by us and will be accessible by our employees, the Third Party Service Providers and third parties referred to in B.3 above, for or in relation to any of the purposes stated in B.1 herein.
    7. B.7 We may permit individuals who are staff members of 7-Eleven or other business units owned and operated by The Dairy Farm Company, Limited 牛奶有限公司 (including those stated above) ("Staff Members") to use 7-Fans (including but not limited to registering as a 7-Fans member and using the various functions provided by 7-Fans) but such Staff Members must at all times comply with all applicable codes of conduct and/or other relevant company policies of us and/or their relevant employer(s) when using 7-Fans. Notwithstanding anything stated herein, in the event it is found that a Staff Member misuses 7-Fans in his/her capacity as a Staff Member (including but not limited to using any confidential or other similar insider information to obtain an unfair advantage from any promotions or offers offered by 7-Fans), we may disclose or transfer the Personal Data provided by such Staff Member to his/her employer(s) for investigation and/or disciplinary purposes.
  4. C. CONFIDENTIALITY
    1. C.1 Personal Data held by us relating to the members or to visitors to the Website and/or 7-Fans will be kept confidential in accordance with this Privacy Policy.
    2. C.2 Any questions, comments, suggestions or information other than Personal Data sent or posted via the Website and/or 7-Fans by visitors will be deemed voluntarily provided to us on a non-confidential and non-proprietary basis. We reserve the right to use, reproduce, disclose, transmit, publish, broadcast and/or post elsewhere such information freely, including passing it to any associated company for example, in connection with the development, manufacture and marketing of products and services and to meet customer needs.
  5. D. SAFETY OF PERSONAL DATA
    1. D.1 All reasonable efforts are made to ensure that any Personal Data held by us is stored in a secure and safe place, and accessed only by our authorised employees or authorised Third Party Service Providers.
    2. D.2 You should be aware that no system is impenetrable and no information provided over apps or the internet can be guaranteed to be completely secure. Accordingly, we cannot guarantee the security of any information that you transmit to us or receive from us over the Website or 7-Fans or the internet.
  6. E. LINKS
    1. The Website and/or 7-Fans may contain links to other apps, websites and/or webpages which are operated by third parties. We have no control over the content of the linked apps, websites and/or webpages or the way in which the operators of those apps, websites and/or webpages deal with your Personal Data. You should review the privacy policy for those third party apps, website and/or webpages to understand the ways in which your Personal Data may be used by those third parties.
  7. F. RIGHT TO ACCESS/CORRECT PERSONAL DATA
    1. F.1 Under the Ordinance, you have the right of access to Personal Data held by us about you and to request correction of your Personal Data.
    2. F.2 If you have any questions regarding this Privacy Policy or if you wish to access or correct your Personal Data, you may send your request in writing to the following address:
      1. Personal Data Officer
      2. 7-Eleven
      3. 3/F Devon House,
      4. Taikoo Place,
      5. 979 King's Road, Quarry Bay
      6. Hong Kong
      7. Email: uhavesay@7-eleven.com.hk
    3. F.3 In accordance with the Ordinance, we reserve the right to charge you a reasonable fee for the processing of any data access request.​
  8. G. AMENDMENTS
    1. We may amend or update this Privacy Policy from time to time without prior notice and your Personal Data collected shall be governed by our latest Privacy Policy, which shall be available in the Website and/or 7-Fans.