One of our company’s core values is to be “people-oriented”. We trust and respect all our employees and value teamwork. We encourage openness and sincerity, and hope to maintain close communication in the workplace.
A happy workplace is essential to our employees, therefore our company organizes a variety of recreational and sports events for our employees and members of their families. Activities include birthday parties, an annual dinner and sports competitions, which cordially welcome colleagues and their families to join together.

The company’s pay-for-performance system recognizes staff based on their performance and unique skills.
Our total remuneration package includes attractive benefits such as year-end bonus, operation and sales incentive, overtime and night shift allowances, transportation allowance, regional allowance, paid annual leave, public holidays, medical benefits, group purchasing discounts, dental care plans and non-contributory retirement plans etc.
Different positions are entitled to different benefits. If interested, please contact the Talent Acquisition Team.

7-Eleven encourages the personal development of each team member, so that our team members can reach their full potential. Besides comprehensive training, highly competent team members will also have relocation opportunities to enhance their skill levels.

Detail

I have participated in projects ranging from small size to large scale and am proud to have contributed to each of them.

It has been a truly rewarding journey. Over the past 26 years, I’ve participated in a variety of projects, each growing in scale and impact. These include establishing a front-line team specialized in food management in the fresh foods department, setting up a dedicated training center for part-time staff, and planning product assortments across different regions. Every project has contributed meaningfully to the company’s growth.

I joined 7-Eleven in 1999 through the GTP Graduate Trainee Programme an Area Manager and worked my way up to become Operations Manager. In 2000, I organized a front-line team to take care of food management, display cabinet design, and merchandising. This required me to discuss and work with several departments and to oversee the quality of food. Since I had no former related experience, it was very challenging, but together with my boss and colleagues from other departments, I learned quickly and was soon found great success in the role.

In 2004, I was assigned an important task to start a training centre for part time front-line staff. Within two years I had established the centre, providing training on operations and customer service for part time front-line staff. At one point, I even acted as a trainer myself. The experience was surprisingly rewarding; years later, I was amazed to meet a colleague who remembered that I had taught him. I never thought of myself as a teacher.

In my present role, I observe the new development direction of the company, dividing the team of over 900 7-Eleven shops in Hong Kong into different areas, in order to supply suitable merchandise for each store’s needs. This task is extremely challenging, requiring deep levels of planning and analysis, which is very different from work I have done before, but it gives me a huge feeling of success.

I’ve always enjoyed challenges, which is why I chose to work for 7-Eleven with its rapid growth strategy.

I have been part of this big family for 20 years and am currently an Operations Manager overseeing more than 80 stores. I started working part-time Sales Assistant at 7-Eleven while I was still a student. After graduating and completed public exams, I joined the 7-Eleven “Store Manager Trainee Programme” where I gained comprehensive experience in store operations and applied retail theories in practice. This program helped me, a workplace newcomer at the time, grow into someone who now manages over 80 stores.

Looking back, the Programme was both practical and theoretical, with a strong emphasis on experiential learning. It provided hands-on retail experience, and the trainees shared the joys, challenges, experiences, and case studies from their store work. This helped us quickly grasp practical skills and boosted our confidence. One commendable aspect of the program is its flexibility. The training period lasts 6 to 9 months, and mentors assess each trainee’s progress. If a trainee meets the assessment criteria early, they can complete the program ahead of schedule and be promoted to Assistant Store Manager.

Over the years, I’ve had countless unforgettable experiences. For example, during the severe Typhoon Hato, our operations were disrupted, but my team and I managed to resume services for customers in a very short time. We received customer praise and a great sense of accomplishment. I believe the greatest reward from this job is the strong sense of mission in putting customers first and serving the public.

While studying accounting at university, I worked part-time Sales Assistant at 7-Eleven. After graduation, I joined the 7-Eleven “Store Manager Trainee Programme” which became my first full-time job. I’ve now been with 7-Eleven for 17 years and am currently part of the management team, overseeing more than 10 stores.

I believe that 7-Eleven’s training focuses not only on theory but also on the practical application of knowledge—especially through case studies and participation in project teams, where we learn communication and problem-solving skills from one another. I truly enjoy working with frontline staff and store support teams to overcome challenges, deliver the best products and services to customers, and achieve company goals.

One of the most rewarding aspects of this job is being able to apply forward-thinking and theoretical knowledge in real retail scenarios. For example, during the annual Hong Kong Animation-Comic-Game Expo, the Wan Chai store experiences a surge in foot traffic. Drawing on my experience and understanding of customer behavior, I was able to make precise inventory decisions that attracted more customers and boosted store sales. I was very happy to receive recognition and praise from my supervisor for this achievement.

I have completed the Level 6 Qualification Framework (QF) retail course, jointly organized by DFI Retail Group and the School of Professional Education and Executive Development (PolyU SPEED) of The Hong Kong Polytechnic University. This is the first QF Level 6 retail course in Hong Kong, equivalent to a Master’s degree. I pursued this opportunity to continue enhancing my knowledge and skills in the retail industry.